Aspire Blog
Watchmakers: Making your support system tick
Support systems are complicated things. They should be designed but that often isn’t the case. Sure, the amount of documentation and report might give the impression that it has been designed but the reality is that it is likely to have simply evolved over time.
Global ILS Symposium
Aspire help bring together a global event for the integrated support community! In June, Aspire was very proud to help put together an event for the global integrated support community. With events held across 2 days, in 3 time zones, this celebration was put together...
Support Analysis – Understanding the numbers. Support metrics – Part 2
Download this article as a PDF “Read Euler: he is our master in everything”. (Pierre-Simon Laplace) Leonhard Euler (pronounced ‘Oiler’) was a Swiss mathematician (as well as being a physicist, astronomer, geographer, logician, and an engineer) who lived and worked in...
Support Analysis – Understanding the numbers. Support metrics – Part 1
Download this article as a PDF “You can’t manage what you can’t measure” This quote from management guru Peter Drucker is not actually true. We manage a whole host of things that are difficult, if not impossible, to quantify - the effectiveness of a lot of training is...
Four lessons for a good ILS implementation on a rail project
The rail industry has a particular focus on customer service due to the massive and complex system that applies to it. These complex systems give an advantage to the manufacturer to propose a service to support their system. At a time when most governments around the world prioritize a friendly ecological transport system and invest more in rail projects, The service business of the rail industry has a promising future, particularly in the EU where public rail monopolies will give way to open competition.
To excel in service delivery, it’s essential to first establish a robust support system that enables efficient management of your assets.
Moving Away from the Omniscience of Project Managers – the Road of the Business Analyst and Their Toolkit, Less Travelled…
Download this article as a PDF Moving Away from the Omniscience of Project Managers – the Road of the Business Analyst and Their Toolkit, Less Travelled… But what do they actually do? #businessanalysis I've shared my toolkit, what's yours? How do you work with BAs?...
Moving Away from the Omniscience of Project Managers – the Road of the Business Analyst and Their Toolkit, Less Travelled…
Discover the roadmap to successful project management as we move away from the omniscience of project managers to the less traveled road of business analysts and their toolkit. Join Kirstie, a business analyst and project manager, on a journey through stakeholder analysis and management, investigation techniques, gap analysis, process modeling, and requirement engineering. Learn how these essential tools, used to identify the critical areas that require intervention, can make the difference between project success and failure. Get the engagement and change your organization needs to create a pathway to continuous improvement and adaptability.
“So what is it you do for work?” Calling myself ‘quite nosy about what you do, actually’ opens more doors than answering business analysis…
I started in IT in 1999 when the world was going to melt down because of Millennium or Y2K bug. For anyone young enough to not know, computing had only ever represented years with two digits, the year 2000 presented a challenge. IT was a busy place to be, there were...
RCM – What the chuff* is that?
Reliability-centred maintenance is a concept that is often shrouded in mystery and tinged with just a little sprinkling of confusion. Is the term itself the cause of this?
RCM cuts like a razor (Go with me)…
Download this article as a PDF Recently, I grew a beard. In truth, I go through cycles of it (the duration of those cycles tends to be governed by my wife’s patience) and the term ‘beard’ may be a little optimistic. But I grow enough facial hair to change the...